Our Frequently asked Questions
Want more info? We've got the scoop on our shipping, returns, and payment processing below.
Shipping & Delivery
We offer a flat rate shipping fee of $11.
On offers over $75 we offer free shipping, automatically applied at checkout.
We offer a local pick-up at our studio in the Plateau for those who live in Montreal.
Simply select the “Studio Pick-Up” at the checkout and we will send you an email to coordinate that pick-up time.
Yes, we offer free shipping for large domestic orders orders over $80.
At this point in time, we are unfortunately not shipping internationally.
Returns & Refunds
We offer full and partial refunds on a case-by-case basis.
Please get in touch with us at firstname.lastname@example.org to start a refund ticket.
Payment & Processing
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
We also accept Paypal and Stripe.
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