FAQ

Our Frequently asked Questions

Want more info? We've got the scoop on our shipping, returns, and payment processing below.

Sustainability

Sustainability is a major pillar of Embody Apothecary.

For us, it means keeping our footprint small.

We do this by using truly local ingredients rather than buying things from across the globe.

We ensure that the plants we turn into our oils, which are the pillars of our products, are grown without the use of pesticides and in a restorative way. We ensure this by growing them ourselves, having our families grow them for us, or by foraging the plants in the wild.

We minimize our waste. We do this by using minimal plastic for our packaging and shipping. Instead, we use glass or 100% compostable jars.

We also don't believe in access packaging. While we understand the allure of an unboxing experience, we don't believe in packaging things in an extra box that will just end up in the landfill.

An herbal extraction is the finished product of infusing an oil with plants.

This process allows the oil to absorb and extract the medicinal properties of the plant it is infused with. That means that each oil infusion has its own special set of properties.

These oils are the base of our skincare. The quality plants used, the time between harvest and infusion, the quality of the oil used, and the method of infusion all determine the quality of the extraction.

Our high-quality hoe-grown plants, our in-house herbal extractions made directly from garden to bottle, and the local sunflower oil we use are all reasons why our products are such luxurious, high-quality.

We make each of our products by hand in our studio in Montreal.

We grow our own plants, or our families grow things for us at their farms close by in Ontario.

We also forage many of the plants we use just outside of the city.

Shipping & Delivery

We offer a flat rate shipping fee of $11.


On offers over $75 we offer free shipping, automatically applied at checkout.

We offer a local pick-up at our studio in the Plateau for those who live in Montreal.

Simply select the “Studio Pick-Up” at the checkout and we will send you an email to coordinate that pick-up time.

Yes, we offer free shipping for large domestic orders orders over $80.

At this point in time, we are unfortunately not shipping internationally.

Returns & Refunds

We offer full and partial refunds on a case-by-case basis.

We offer a 60-day money back guarantee on most of our products. This is to ensure you that should you have a reaction, or should our products not work for your skin you will get your money back.

Please get in touch with us at info@embodyapothecary.com to start a refund ticket.

Payment & Processing

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We also accept Paypal and Stripe.

Want more info

Further Questions? Just send us a message below.